Shipping policy

🐾 Shipping Policy — Winktail.com

Effective Date: February 12,2026

Thank you for shopping with Winktail.com!
We’re dedicated to ensuring your order arrives quickly, safely, and in perfect condition. This Shipping Policy explains how we handle delivery, timelines, and costs.

🚚 Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once shipped, you’ll receive a confirmation email with your tracking number.

📦 Shipping Time & Delivery Estimates

We ship across the United States and selected international destinations.

Estimated delivery times:

  • Standard Shipping (U.S.): 5–10 business days.
  • International Shipping: 10–20 business days (depending on location)

⏰ Please note: Delivery times may vary during holidays, weather events, or high-demand seasons.

💲 Shipping Rates

  • Free Shipping: On all U.S. orders over $50
  • Flat Rate Shipping: $4.99 for orders below $50
  • Express Shipping: Calculated at checkout

🌍 International Orders

  • International shipping rates and delivery times vary by destination.
  • Customs duties or import taxes (if applicable) are the customer’s responsibility.
  • Winktail is not liable for customs delays once the package leaves the U.S.

📬 Order Tracking

Once your order ships, you’ll receive a tracking link via email.
You can also track your order anytime through your Winktail.com account or your shipping confirmation email.

🐶 Lost, Delayed, or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 7 days of the expected delivery date at support@winktail.com.
  • Please include your order number and photos (if applicable).
    We’ll work with the carrier to resolve the issue quickly.

🏠 Wrong Shipping Address

Please ensure your shipping address is correct before placing your order.
We cannot refund or resend orders shipped to incorrect addresses provided by the customer.

❓ Questions About Shipping?

We’re always here to help!
📧 Email: support@winktail.com
🌐 Website: https://www.winktail.com