Refund policy
🐾 Refund & Return Policy — Winktail.com
Effective Date: February 12,2026
We want you and your furry friends to be completely happy with every purchase from Winktail.com. If something isn’t right, we’re here to help!
🛍️ Returns
You may return most new, unused items within 7 days of delivery for a full refund or exchange.
To be eligible for a return:
- The item must be unused, in the same condition as received, and in its original packaging.
- Proof of purchase (order number or receipt) is required.
- Perishable or hygiene-related items (e.g., pet food, grooming items, personalized products) cannot be returned for safety reasons unless defective or damaged.
💳 Refunds
Once your return is received and inspected, we’ll send you an email to confirm approval or rejection of your refund.
If approved:
- Refunds will be processed to your original method of payment within 5–10 business days.
- You’ll receive an email confirmation once the refund is completed.
Late or missing refunds:
If you haven’t received your refund after 10 business days, please check with your bank or credit card company first, then contact us at support@winktail.com.
🔁 Exchanges
We replace items only if they are defective, damaged, or sent in error.
To request an exchange, email support@winktail.com with your order number and a photo of the issue.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- We recommend using a trackable shipping method.
- If the return is due to a mistake on our end, we’ll cover all shipping costs.
❌ Non-Returnable Items
The following items are not eligible for returns:
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Pet hygiene products (e.g., brushes, shampoos, litter items)
🐶 Damaged or Wrong Item Received
If you receive a damaged or incorrect product, please contact us within 7 days of delivery at support@winktail.com with your order number and photos of the issue — we’ll make it right!
📩 Contact Us
For questions regarding returns or refunds, reach out anytime:
📧 Email: support@winktail.com
🌐 Website: https://www.winktail.com
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